FAQs

Yes, medicines are supplied only for personal use and only where permitted under the export regulations of India and the import regulations of the destination country.

Orders are accepted strictly in compliance with regulatory requirements and may be refused if they pose legal or customs risks.

Yes.
Prescription medicines require a valid prescription issued by a registered medical practitioner.

• Prescription upload is mandatory before checkout
• Orders are reviewed by a pharmacist
• Payment is processed only after prescription approval

Some non-prescription products may be available without a prescription, depending on local regulations.

No. Medicines supplied through this website are intended only for the individual named on the prescription and strictly for personal use.

Bulk orders, third-party orders, or resale are not permitted.

Quantities are limited to personal-use levels only.

• Medicines are supplied in original manufacturer packaging
• No loose tablets or partial strips are dispensed
• Quantity limits vary by product and country

Orders exceeding personal-use limits will be rejected.

We currently ship only to selected countries as part of Phase-1 operations.

Orders from unsupported countries are automatically restricted. Shipping availability is displayed during checkout.

No.
Medicine availability depends on:

• Country-specific import regulations
• Product category and risk profile
• Prescription requirements

Some medicines may be restricted or require additional verification.

Orders are shipped from India using reputable international courier services.

• Medicines are shipped in original packaging
• Regulatory declarations are included
• Tracking details are provided once dispatched

Delivery timelines may vary due to customs procedures.

Customs clearance depends on the regulations of the destination country.

While we provide required documentation, final clearance is at the discretion of local customs authorities. Delays or refusals may occur due to local laws.

Any applicable customs duties, taxes, or local charges are the responsibility of the recipient.

If a shipment is delayed, held, or rejected by customs:

• We will assist with available documentation
• Refunds or reshipments are subject to case-by-case review
• Shipping and regulatory outcomes cannot be guaranteed

Yes.
All medicines are:

• Procured directly from approved manufacturers
• Dispensed by a licensed pharmacy
• Supplied in original manufacturer packaging

We do not sell counterfeit, diverted, or repackaged medicines.

Due to the nature of pharmaceutical products and regulatory restrictions, returns are generally not accepted once medicines are shipped.

Any exceptions are handled strictly as per internal policy and applicable regulations.

Yes.
Your personal and medical information is handled with strict confidentiality and used only for:

• Prescription verification
• Order processing
• Regulatory compliance

We do not sell or misuse patient data.

No.

This website does not provide medical advice. Patients must consult their healthcare provider for diagnosis, treatment decisions, and prescription guidance.

Some medicines require:

• Additional pharmacist review
• Tighter quantity limits
• Manual approval

This is done to ensure patient safety and regulatory compliance.

Reorders may be allowed for certain medicines but may require:

• Prescription revalidation
• Additional review

Auto-reordering is not available for restricted medicines.

To ensure patient safety and regulatory compliance:

• Prescriptions are reviewed first
• Orders are approved by a pharmacist
• Payment is processed only after approval

This prevents misuse and ensures responsible dispensing.

For any questions related to:

• Prescription requirements
• Regulatory compliance
• Order or shipping status